F&B Outlet Assistant Manager: Lead, Develop & Delight Guests

Hollywood Casino Aurora; Aurora (IL); Vor Ort; USD 55.000 - 65.000; Vollzeit

Zusammenfassung

PENN Entertainment in Aurora, IL is seeking a Food and Beverage Outlet Manager to supervise and lead staff in the F&B FOH department, develop goals, manage operations, and drive performance.

The role requires an associate degree, two years of F&B experience, and supervisory capability. You will schedule staff, help manage budgets, ensure service standards, and uphold health and safety policies.

Qualifikationen

• Must be 21 years of age.
• Associates degree (A.A) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience.
• Minimum two years previous supervisory experience required.
• Ability to interact with guests, staff and colleagues and resolve problems in a diplomatic and tactful manner.
• Ability to write reports and business correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; interpret bar graphs.

Aufgaben

• Creates effective and efficient schedules
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Responsible for the overall achievement of department customer service goals
• Responsible for staff development and training programs
• Responsible for rewards and recognition program to maximize employee engagement
• Maintain cost control methods and procedures by monitoring consistent pars and inventory
• Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.
• Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.
• Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible
• Administers the overall activities of the front of house restaurant operations and beverage operations Establishes and administers training programs within the assigned restaurant and lounge
• Ensures that available facilities are adequate for performance of duties by assigned personnel
• Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated.
• Monitors appearance of food served and communicates deviations from standard

Kenntnisse

Supervisory experience

Guest interaction

Report writing

Math skills

Ausbildung

Associates degree

Jobbeschreibung

PENN Entertainment in Aurora, IL is seeking a Food and Beverage Outlet Manager to supervise and lead staff in the F&B FOH department, develop goals, manage operations, and drive performance.

The role requires an associate degree, two years of F&B experience, and supervisory capability. You will schedule staff, help manage budgets, ensure service standards, and uphold health and safety policies.