F&B Outlet Assistant Manager: Lead, Develop & Delight Guests

Hollywood Casino Aurora; Aurora (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

PENN Entertainment in Aurora, IL is seeking a Food and Beverage Outlet Manager to supervise and lead staff in the F&B FOH department, develop goals, manage operations, and drive performance.

The role requires an associate degree, two years of F&B experience, and supervisory capability. You will schedule staff, help manage budgets, ensure service standards, and uphold health and safety policies.

Qualifications

• Must be 21 years of age.
• Associates degree (A.A) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience.
• Minimum two years previous supervisory experience required.
• Ability to interact with guests, staff and colleagues and resolve problems in a diplomatic and tactful manner.
• Ability to write reports and business correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; interpret bar graphs.

Responsibilities

• Creates effective and efficient schedules
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Responsible for the overall achievement of department customer service goals
• Responsible for staff development and training programs
• Responsible for rewards and recognition program to maximize employee engagement
• Maintain cost control methods and procedures by monitoring consistent pars and inventory
• Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.
• Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.
• Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible
• Administers the overall activities of the front of house restaurant operations and beverage operations Establishes and administers training programs within the assigned restaurant and lounge
• Ensures that available facilities are adequate for performance of duties by assigned personnel
• Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated.
• Monitors appearance of food served and communicates deviations from standard

Skills

Supervisory experience

Guest interaction

Report writing

Math skills

Education

Associates degree

Job description

PENN Entertainment in Aurora, IL is seeking a Food and Beverage Outlet Manager to supervise and lead staff in the F&B FOH department, develop goals, manage operations, and drive performance.

The role requires an associate degree, two years of F&B experience, and supervisory capability. You will schedule staff, help manage budgets, ensure service standards, and uphold health and safety policies.