F&B Operations Supervisor — Elevate Guest Experience

Bally’s Black Hawk; Black Hawk (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

Bally's Black Hawk is seeking an experienced Food & Beverage supervisor to oversee all restaurant and bar operations on the assigned shift, ensuring a memorable guest experience while upholding company standards.

You will supervise staff, assist with scheduling, monitor service quality, manage inventory, and enforce sanitation, safety and regulatory compliance across front-of-house operations to deliver consistent hospitality.

Responsibilities

• Oversee all Food & Beverage activities and team members on assigned shift as needed and directed by Food & Beverage Manager, while creating a memorable guest experience.
• Provide guidance and daily supervision to staff in the department; support and administer operational goals and monitor achievements of performance and profit objectives.
• Assist with developing schedules and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Monitor appearance of food/beverage served and communicate deviations in accordance with established standard and conducts regular table-touches to ensure guest satisfaction
• Provide hands-on leadership for all food and beverage outlets, providing guidance and coaching to team members and make recommendations on discipline where necessary.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Assist in maintenance of cost control methods and procedures by monitoring pars and inventory. Order and stock food and beverage items and maintain inventory control.
• Ensure all areas of the restaurants (front of house) are maintained and comply with sanitation standards.
• Have complete knowledge of all casino events and promotional activities.
• Ensure the safety and security of team members and guests.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs and ensure customer service standards are followed by all team members and addresses issues as they arise.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responds to guest needs and reports problems to Manager.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Job description

Bally's Black Hawk is seeking an experienced Food & Beverage supervisor to oversee all restaurant and bar operations on the assigned shift, ensuring a memorable guest experience while upholding company standards.

You will supervise staff, assist with scheduling, monitor service quality, manage inventory, and enforce sanitation, safety and regulatory compliance across front-of-house operations to deliver consistent hospitality.