F&B Operations Manager — Guest Experience & Profitability

Pyek Group; Daytona Beach, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Daytona Lagoon is seeking a Food & Beverage Manager to lead daily operations across all outlets—concessions, kitchens, and bars—delivering exceptional guest service and high-quality food while meeting financial goals.

You will hire, train, and develop the F&B team, supervise seasonal leadership, manage labor costs, and ensure compliance with health and safety regulations; collaborate with HR and Group Sales to drive revenue and guest satisfaction.

Qualifications

• Minimum of 2 years of Food & Beverage management or leadership experience.
• Must obtain a Food Manager's Certification, Food Handler's Permit, and any required alcohol-service certification.
• Strong analytical skills with expertise in product optimization and strategic purchasing.
• Proficient in Microsoft Office and experienced with scheduling, POS, and inventory systems.
• Must be an effective communicator with strong written and verbal skills, able to deliver feedback, share analysis, communicate updates, and lead teams with a positive influence.
• Ability to relate to guests and team members to resolve problems.
• Strong organizational skills with the ability to manage multiple tasks and operations in a fast-paced, high-volume environment.
• Must be able to multi-task and remain flexible in a fast-paced environment.
• 2 years of industry experience (Water Park, Theme Park, or other related entertainment) strongly preferred.

Responsibilities

• Manage the day-to-day operations of the Food & Beverage Department across all outlets to ensure exceptional guest service and achieve or exceed departmental profitability goals.
• Hire, train, supervise, and evaluate the F&B team, including seasonal leadership, to ensure operating efficiency and a focus on team member growth and development.
• Partner with Human Resources to recruit, hire, train, coach, and discipline Food & Beverage Team Members and Leadership.
• Coordinate staffing and scheduling and control labor expenses in line with budget guidelines
• Oversee the food and beverage product lifecycle—ordering, portioning, rotation, and cost control—and manage cost of sales expenditures.
• Manage all F&B locations to ensure revenue goals are met or exceeded.
• Ensure compliance with all health, safety, labor, food, and alcohol regulations, including Health Department and state alcohol-service requirements, and conduct periodic audits and safety checks to maintain standards.
• Monitor and maintain food & beverage safety and sanitation, recipe documentation, execution, and quality controls.
• Create, update, and approve purchase request orders as needed.
• Complete the Food & Beverage Department's monthly inventory and regularly review product quality to enhance food quality and guest satisfaction.
• Develop and revise training materials, operating procedures, and safety protocols.
• Audit F&B locations, quickly determining and recommending improvements to enhance operations and guest satisfaction.
• Supervise the resolution of guest complaints and train leadership to ensure a positive guest experience.
• Drive sales through approved service programs, upselling strategies, and incentive-based initiatives.
• Assist in developing and implementing strategic and long-term plans for the Food & Beverage Department, and provide recommendations to increase revenue, improve profitability, and boost guest satisfaction.
• Collaborate with the Group Sales team to support and execute year-round special events.
• Follow and enforce all Pyek and Daytona Lagoon policies and procedures, ensuring consistency across all F&B outlets.
• Support front-line operations as needed, leading by example to maintain high service standards.
• Proactively identify and address operational and equipment issues through collaboration, monitoring, and troubleshooting, ensuring timely reporting and resolution.
• Perform all duties in a manner that reflects and models the Pyek Core Values of Hardworking, Self-Aware, Can-Do Mentality, Unoffendable, and Kind.

Skills

Analytical skills

Microsoft Office

Scheduling

POS systems

Inventory systems

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

Point-of-Sale (POS) software

Inventory management software

Job description

Daytona Lagoon is seeking a Food & Beverage Manager to lead daily operations across all outlets—concessions, kitchens, and bars—delivering exceptional guest service and high-quality food while meeting financial goals.

You will hire, train, and develop the F&B team, supervise seasonal leadership, manage labor costs, and ensure compliance with health and safety regulations; collaborate with HR and Group Sales to drive revenue and guest satisfaction.