F&B Operations Manager: Guest Experience & Growth

First Hospitality; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance enrollment from Day 1

Paid time off from Day 1

Holiday pay from Day 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality is seeking a Food & Beverage Manager to lead our restaurant and bar operations, ensuring guest satisfaction and high service standards. You will drive training, budgeting, and daily workflows while maintaining brand quality and cost controls.

This role requires strong leadership, communication, and the ability to manage dynamic hospitality environments. Based at the Milwaukee property, you will collaborate with hotel leadership and front-of-house teams.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Ability to prepare and analyze data figures and transcriptions generated by computer.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs.
• Ability to stand and walk for hours at a time.
• Must be able to lift up to 30 pounds occasionally.
• Understand this role requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity.
• Some college and/or advanced training in food operations preferred.
• Prior restaurant and bar supervisory experience required; hotel restaurant experience preferred.
• Ability to work calmly under stressful situations.
• Ability to maintain high level of guest satisfaction is in absolute requirement for this position.

Responsibilities

• Oversee the day to day operations of the specified Restaurant & Bar.
• Ensure staff receive proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions.
• Achieve and maintain budgeted revenues as instructed by the Director of Food & Beverage.
• Maintain labor cost to meet or exceed budget through effective staff scheduling and labor management.
• Train staff in operational standards and follow-up on that training to ensure levels of service are maintained.
• Establish and achieve quality and guest satisfaction goals.
• Maintain set food and liquor costs.
• Maintain a floor presence during needed meal periods to ensure optimal guest service.
• Conduct routine brand standard audits designed to ensure optimal service execution.
• Complete additional duties as assigned by hotel leadership.

Skills

Staff training

Budgeting

Communication

Microsoft Office

Administrative skills

Data analysis

Stand/walk for hours

Education

Some college or advanced training in food operations

Tools

Accounting software

Microsoft Office

Job description

First Hospitality is seeking a Food & Beverage Manager to lead our restaurant and bar operations, ensuring guest satisfaction and high service standards. You will drive training, budgeting, and daily workflows while maintaining brand quality and cost controls.

This role requires strong leadership, communication, and the ability to manage dynamic hospitality environments. Based at the Milwaukee property, you will collaborate with hotel leadership and front-of-house teams.