F&B Operations Leader — Guest Experience & Efficiency

CHP Holdings; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

CHP Holdings in Phoenix seeks a Food and Beverage Manager to oversee daily operations, ensuring high-quality guest experiences, efficient service, and compliance with safety and standards. You will lead and support team members, manage budgets and inventory, and work with culinary, facilities, and events teams to meet business goals.

The role emphasizes staff development, scheduling, quality control, and responding to guest feedback while maintaining regulatory standards.

Qualifications

• Experience in food and beverage, hospitality, restaurant, or related operations.
• Ability to recruit, train, coach, and develop staff.
• Knowledge of food safety, sanitation, and responsible alcohol service requirements.
• Ability to manage budgets, staffing, inventory, and multiple priorities.
• Strong communication, organization, problem-solving, and customer service skills.

Responsibilities

• Oversee daily food and beverage operations, including service, preparation, and presentation.
• Recruit, train, coach, and support team members; promote a respectful and service-focused workplace.
• Create staff schedules and coordinate coverage based on business needs.
• Monitor service quality and respond to guest feedback and concerns.
• Manage budgets, sales performance, labor costs, inventory, purchasing, and waste reduction.
• Maintain food safety, sanitation, alcohol service, and workplace safety standards in accordance with applicable regulations.
• Develop and implement operating procedures and service standards.
• Coordinate with culinary, facilities, events, and other teams to support smooth operations.
• Review operational performance and recommend improvements to service, efficiency, and profitability.
• Support menu planning, pricing, promotions, and vendor relationships as needed.

Skills

Experience in food & beverage

Team leadership

Food safety & alcohol service

Budgeting & inventory management

Communication & customer service

POS systems proficiency

Scheduling & time management

Job description

CHP Holdings in Phoenix seeks a Food and Beverage Manager to oversee daily operations, ensuring high-quality guest experiences, efficient service, and compliance with safety and standards. You will lead and support team members, manage budgets and inventory, and work with culinary, facilities, and events teams to meet business goals.

The role emphasizes staff development, scheduling, quality control, and responding to guest feedback while maintaining regulatory standards.