F&B Operations Leader — Resort Guest Experience

Bass Pro Outdoor World; Ridgedale (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Big Cedar Lodge is seeking a Food & Beverage Senior Operations Manager to drive operational excellence across all venues. You will oversee audits, training, and project implementations, ensuring brand and service standards are upheld while maintaining financial controls.

You will lead and develop cross-functional teams, coordinate with General Managers, and support VIP guest needs. The role emphasizes safety, guest satisfaction, and workplace culture alongside continuous improvement.

Qualifications

• Minimum High School Diploma or Equivalent.
• Bachelor's Degree in Hospitality Management preferred.
• Manager food handler and beverage service certifications.
• At least 5 years of leadership experience in Food & Beverage.
• At least 5 years of resort leadership experience preferred.
• Experience overseeing multiple venues and cross-functional teams.

Responsibilities

• Ensure consistent execution of F&B standards across all venues through audits and reporting.
• Uphold brand, appearance, and service standards with leadership guidance.
• Support financial controls, including cash handling and audits.
• Supervise restaurant operations and events as needed with guest service focus.
• Lead cross-functional projects and coordinate with General Managers.
• Maintain internal communications and training programs across departments.
• Foster staff engagement, accountability, and performance excellence.

Skills

Leadership

Operations Management

Guest Service

Budgeting

Policy & Compliance

Training & Development

Team Building

Communication

Food & Beverage Knowledge

Food Safety & Sanitation

Education

High School Diploma or Equivalent

Bachelor's Degree in Hospitality Management

Manager Food Handler & Beverage Service Certifications

Tools

POS systems

Inventory management

Job description

Big Cedar Lodge is seeking a Food & Beverage Senior Operations Manager to drive operational excellence across all venues. You will oversee audits, training, and project implementations, ensuring brand and service standards are upheld while maintaining financial controls.

You will lead and develop cross-functional teams, coordinate with General Managers, and support VIP guest needs. The role emphasizes safety, guest satisfaction, and workplace culture alongside continuous improvement.