Senior Manager, F&B Operations

Bass Pro Outdoor World; Ridgedale (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Big Cedar Lodge is seeking a Food & Beverage Senior Operations Manager to drive operational excellence across all venues. You will oversee audits, training, and project implementations, ensuring brand and service standards are upheld while maintaining financial controls.

You will lead and develop cross-functional teams, coordinate with General Managers, and support VIP guest needs. The role emphasizes safety, guest satisfaction, and workplace culture alongside continuous improvement.

Qualifications

• Minimum High School Diploma or Equivalent.
• Bachelor's Degree in Hospitality Management preferred.
• Manager food handler and beverage service certifications.
• At least 5 years of leadership experience in Food & Beverage.
• At least 5 years of resort leadership experience preferred.
• Experience overseeing multiple venues and cross-functional teams.

Responsibilities

• Ensure consistent execution of F&B standards across all venues through audits and reporting.
• Uphold brand, appearance, and service standards with leadership guidance.
• Support financial controls, including cash handling and audits.
• Supervise restaurant operations and events as needed with guest service focus.
• Lead cross-functional projects and coordinate with General Managers.
• Maintain internal communications and training programs across departments.
• Foster staff engagement, accountability, and performance excellence.

Skills

Leadership

Operations Management

Guest Service

Budgeting

Policy & Compliance

Training & Development

Team Building

Communication

Food & Beverage Knowledge

Food Safety & Sanitation

Education

High School Diploma or Equivalent

Bachelor's Degree in Hospitality Management

Manager Food Handler & Beverage Service Certifications

Tools

POS systems

Inventory management

Job description

POSITION SUMMARY:

The Food & Beverage Senior Operations Manager is responsible for driving operational excellence, brand standards compliance, and cross-departmental coordination across all Food & Beverage venues at Big Cedar Lodge. This role supports General Managers and leadership teams through audits, training oversight, project implementation, communications, and guest-facing enhancements while ensuring brand standards, service standards, and financial controls are consistently upheld.

ESSENTIAL FUNCTIONS:

• Ensure consistent execution of Food & Beverage operational standards across all venues through regular audits, walkthroughs, and follow-up reporting.
• Uphold brand, appearance, and service standards, providing guidance and accountability to leadership teams.
• Support financial and operational controls, including cash handling processes and compliance auditing.
• At times, supervise or assist as necessary within restaurant operations or special events, which may include guest service; checking-in guest reservations; cleaning, organizing, service, dining area attention; bussing, resetting tables; bartending, menu development, large party reservations; line setup and restocking, cooking, expediting, food preparation, dishwashing etc.
• Assist with development and execution of food and beverage special projects and initiatives.
• Act as an operational liaison for systems, technology, and process support related to Food & Beverage operations.
• Oversee menu, beverage, and program documentation to ensure accuracy, consistency, and alignment with brand standards.
• Partner with General Managers to review performance metrics and identify opportunities to improve guest experience, revenue, and associate performance.
• Champion training initiatives by supporting compliance, rollout of new standards, and ongoing development efforts.
• Lead or support cross-functional projects and initiatives, ensuring clear communication, training, and successful implementation.
• Manage internal communications and operational updates to ensure alignment across departments and lines of business.
• Support executive and VIP guest needs, ensuring a high level of service and coordination.
• Promote associate engagement and recognition efforts that reinforce culture, accountability, and performance excellence.
• Confer regularly with the restaurant managers and other company personnel to plan, coordinate and evaluate services/activities, exchange information, resolve problems, etc.
• Provide administrative and organizational support to the Food & Beverage leadership team, including documentation management, reporting, scheduling coordination, system maintenance, and process tracking.
• Ensure a great working relationship between front and back-of-the-house teams.
• Attend manager meetings.
• Keep abreast of new developments in the field.
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Bachelor's Degree in Hospitality Management
• Certificate(s) or License(s): Manager food handler and beverage service certifications
• Years of experience: At least 5 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired.
• At least 5 years of Food and Beverage experience is preferred. (For certain outlets fine dining or multi-unit operation experience preferred).
• At least 5 years previous resort leadership experience preferred.

KNOWLEDGE, SKILLS, AND ABILITY:

• Knowledge of restaurant and food & beverage operations, including ordering, inventory control, scheduling, cash handling, and administrative functions.
• Strong leadership, supervisory, and organizational skills with experience managing priorities, budgets, and team performance.
• Ability to deliver exceptional guest service and build positive relationships with guests and team members.
• Knowledge of food safety, sanitation, and health regulations.
• Effective verbal and written communication skills, including the ability to present information, prepare reports, and interpret operational documents.
• Proficiency with basic computer applications, including email, word processing, and internet-based systems.
• Strong analytical, problem-solving, and decision-making abilities with the capacity to evaluate situations and implement effective solutions.
• Ability to read, understand, and interpret policies, procedures, safety guidelines, and operational instructions.
• Demonstrated adaptability and flexibility in a fast-paced, changing work environment.
• Skilled in team building, coaching, motivating, and guiding associates to achieve operational and service goals.
• Strong planning, prioritization, and organizational skills with a sense of urgency and attention to detail.
• Ability to maintain high performance standards, accountability, integrity, and professionalism.
• Experience operating commercial food service equipment.
• Creative thinking skills with the ability to develop innovative so