F&B Operations Leader — Fresh, Fast-Paced Retail

wawa; Virginia; On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education Assistance

Store discounts

Paid time off

Parental leave

ESOP

Job summary

Wawa is seeking a Food & Beverage Manager to oversee all food and beverage operations, working with the GM and Assistant GM to deliver a fresh, efficient, and customer-focused experience every day. You will own food programs, drive sales, train Customer Service Associates, help with hiring and scheduling, and ensure a clean, safe service area while maintaining inventory and equipment upkeep.

This role demands leadership in a fast-paced retail environment and a keen eye for quality and

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Strong leadership experience, ideally in food service or retail environment.
• Excellent communication, organization, and customer service skills.
• Ability to multitask, make decisions, and drive change in a fast-paced environment.
• Skilled in problem solving to drive results, boost sales, and streamline operations.

Responsibilities

• Take ownership of our food and beverage programs—fresh food, grab-and-go meals, beverages, catering, and more.
• Drive food service sales and hit performance goals with a focus on quality and consistency. Monitor trends and work with peers to create action plans to optimize results.
• Become the in-store expert on food programs, promotions, and marketing initiatives.
• Own and deliver training for Customer Service Associates to build proficiency and motivate them to provide outstanding customer service.
• Support hiring, scheduling, training, and team development. Recognize great performance and help Associates grow.
• Maintain a clean, safe, and inviting food service area that meets all health and safety standards.
• Oversee inventory, ordering, and equipment upkeep to support smooth and efficient operations.

Skills

Leadership experience

Communication

Multitask

Problem solving

Customer service

Education

High School Diploma or GED

Job description

Wawa is seeking a Food & Beverage Manager to oversee all food and beverage operations, working with the GM and Assistant GM to deliver a fresh, efficient, and customer-focused experience every day. You will own food programs, drive sales, train Customer Service Associates, help with hiring and scheduling, and ensure a clean, safe service area while maintaining inventory and equipment upkeep.

This role demands leadership in a fast-paced retail environment and a keen eye for quality and