Food & Beverage Ops Manager - Lead Teams & Elevate Service

Wawa, Inc.

Allentown (Lehigh County)

On-site

USD 31,000 - 42,000

Full time

13 days ago
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Benefits offered by this job

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
401(k) matching
Education assistance

Job summary

Wawa, Inc. in Allentown, PA is seeking a Food & Beverage Manager (FBM) to oversee all food and beverage operations, working with the General Manager and Assistant GM to deliver a fresh, efficient, customer-focused experience daily.

Responsibilities include owning food programs, driving sales, training Customer Service Associates, managing hiring and scheduling, and maintaining health and safety standards while ensuring inventory and equipment support smooth operations.

Qualifications

  • High School Diploma or GED equivalent.
  • Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
  • Strong leadership experience, ideally in food service or retail environments is a plus
  • Excellent communication, organization, and customer service skills.
  • Ability to multitask, make decisions, and drive change in a fast-paced environment.
  • Skilled in problem solving to drive results, boost sales, and streamline operations.

Responsibilities

  • Take ownership of our food and beverage programs—fresh food, grab-and-go meals, beverages, catering, and more.
  • Drive food service sales and hit performance goals with a focus on quality and consistency. Monitor trends and work with peers to create action plans to optimize results.
  • Become the in-store expert on food programs, promotions, and marketing initiatives.
  • Own and deliver training for Customer Service Associates to build proficiency and motivate them to provide outstanding customer service.
  • Support hiring, scheduling, training, and team development. Recognize great performance and help Associates grow.
  • Maintain a clean, safe, and inviting food service area that meets all health and safety standards.
  • Oversee inventory, ordering, and equipment upkeep to support smooth and efficient operations.

Skills

Leadership
Customer service
Communication
Organization
Multitasking
Decision making

Education

High School Diploma or GED

Job description

Wawa, Inc. in Allentown, PA is seeking a Food & Beverage Manager (FBM) to oversee all food and beverage operations, working with the General Manager and Assistant GM to deliver a fresh, efficient, customer-focused experience daily.

Responsibilities include owning food programs, driving sales, training Customer Service Associates, managing hiring and scheduling, and maintaining health and safety standards while ensuring inventory and equipment support smooth operations.

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