Food & Beverage Ops Manager - Lead Teams & Elevate Service

Wawa, Inc.; Allentown (Lehigh County); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

401(k) matching

Education assistance

Job summary

Wawa, Inc. in Allentown, PA is seeking a Food & Beverage Manager (FBM) to oversee all food and beverage operations, working with the General Manager and Assistant GM to deliver a fresh, efficient, customer-focused experience daily.

Responsibilities include owning food programs, driving sales, training Customer Service Associates, managing hiring and scheduling, and maintaining health and safety standards while ensuring inventory and equipment support smooth operations.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Strong leadership experience, ideally in food service or retail environments is a plus
• Excellent communication, organization, and customer service skills.
• Ability to multitask, make decisions, and drive change in a fast-paced environment.
• Skilled in problem solving to drive results, boost sales, and streamline operations.

Responsibilities

• Take ownership of our food and beverage programs—fresh food, grab-and-go meals, beverages, catering, and more.
• Drive food service sales and hit performance goals with a focus on quality and consistency. Monitor trends and work with peers to create action plans to optimize results.
• Become the in-store expert on food programs, promotions, and marketing initiatives.
• Own and deliver training for Customer Service Associates to build proficiency and motivate them to provide outstanding customer service.
• Support hiring, scheduling, training, and team development. Recognize great performance and help Associates grow.
• Maintain a clean, safe, and inviting food service area that meets all health and safety standards.
• Oversee inventory, ordering, and equipment upkeep to support smooth and efficient operations.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Decision making

Education

High School Diploma or GED

Job description

Wawa, Inc. in Allentown, PA is seeking a Food & Beverage Manager (FBM) to oversee all food and beverage operations, working with the General Manager and Assistant GM to deliver a fresh, efficient, customer-focused experience daily.

Responsibilities include owning food programs, driving sales, training Customer Service Associates, managing hiring and scheduling, and maintaining health and safety standards while ensuring inventory and equipment support smooth operations.