F&B Operations Lead — Elevate Guest Experience

Soho House; California (MO); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health care + 401K

Paid time off

Career development

Team events

Meals on duty

Job summary

Soho House is seeking a Food & Beverage Manager to lead service quality and daily operations under the General Manager. You will manage menus, forecasting, staff hiring/training, inventory control and vendor relationships to deliver an exceptional member and guest experience.

Ideal candidates have 5+ years in similar roles, strong leadership, and a passion for hospitality, with a focus on profitability and safety standards.

Qualifications

• Minimum of 5+ years’ experience in a similar capacity.
• Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments.
• POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience.
• Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service.
• Passionate about food and beverages trends and local health & safety compliancy regulations.
• Ability to manage personnel and meet / exceed financial targets.
• Guest-oriented and service-minded as well as flexible and pro-active.

Responsibilities

• Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets
• Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service
• Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements
• Proactive in identifying customers’ needs and responsive in developing action plan that enhances experience and mitigates risk
• Engage and comply to HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential
• Establish targets, KPI’s, schedules, policies and procedures
• Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork
• Comply with all allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations
• Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk

Skills

Leadership

Detail oriented

Hospitality tech

Cross-functional communication

F&B trends

People management

Guest service

Tools

POS system

OpenTable

Opera

Job description

Soho House is seeking a Food & Beverage Manager to lead service quality and daily operations under the General Manager. You will manage menus, forecasting, staff hiring/training, inventory control and vendor relationships to deliver an exceptional member and guest experience.

Ideal candidates have 5+ years in similar roles, strong leadership, and a passion for hospitality, with a focus on profitability and safety standards.