F&B Experience & Operations Manager

Soho House & Co; Chicago (IL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health care + 401K

Paid Time Off

Career development

Soho Impact

Learning & Development

Team events

Team meal

Job summary

Soho House in Chicago is seeking a Food & Beverage Manager to lead service operations, uphold quality control, and drive a superior member and guest experience. You will manage daily, weekly and monthly initiatives, including vendor relationships, inventory, and staff performance under the General Manager’s direction.

The role focuses on maximizing revenue, improving service standards, and mentoring F&B staff while ensuring compliance with health and safety guidelines.

Qualifications

• Minimum of 5+ years’ experience in a similar capacity.
• Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments.
• POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience.

Responsibilities

• Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets
• Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service
• Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements
• Proactive in identifying customers’ needs and responsive in developing action plan that enhances experience and mitigates risk
• Engage and comply to HR guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential
• Establish targets, KPI’s, schedules, policies and procedures
• Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork
• Comply with allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations
• Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk

Skills

POS systems

OpenTable

Opera

Leadership

Guest service

Staff scheduling

Food & beverage trends

Health & safety compliance

Team communication

Tools

Microsoft Excel

Job description

Soho House in Chicago is seeking a Food & Beverage Manager to lead service operations, uphold quality control, and drive a superior member and guest experience. You will manage daily, weekly and monthly initiatives, including vendor relationships, inventory, and staff performance under the General Manager’s direction.

The role focuses on maximizing revenue, improving service standards, and mentoring F&B staff while ensuring compliance with health and safety guidelines.