F&B Manager: Lead Service, Events & Operations

Shaner Group; Southbridge (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Shaner Group seeks a Food and Beverage Manager to oversee all restaurant operations, evening events, and service philosophies focused on delivering quality guest experiences. You will train staff, manage performance, control costs, ensure safety compliance, and coordinate with management to uphold high standards and guest satisfaction.

Responsibilities include staff scheduling, performance reviews, and discipline, while building a motivated team that delivers exceptional service across shifts,

Qualifications

• Minimum two years of supervisory experience in the Restaurant / Food and Beverage field.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS)
• Familiarity with food and beverage cost controls.
• Ability to write routine reports and correspondence.
• Ability to accurately compute mathematical calculations and use required measurement tools.
• Ability to prepare budgets and ensure cost controls.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Train employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Responsible for responding and handling guest related issues pertaining to the department.
• Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
• Manages all aspects of employee performance to ensure productivity and a quality work environment.
• Other duties as assigned.

Skills

Supervisory experience

Safety rules reading

Guest communication

High school diploma

ServSafe

Alcohol training

Cost controls

Reports writing

Budgeting

Bilingual English/Spanish

Local knowledge

Education

High school graduate or equivalent

Some college preferred

Job description

Shaner Group seeks a Food and Beverage Manager to oversee all restaurant operations, evening events, and service philosophies focused on delivering quality guest experiences. You will train staff, manage performance, control costs, ensure safety compliance, and coordinate with management to uphold high standards and guest satisfaction.

Responsibilities include staff scheduling, performance reviews, and discipline, while building a motivated team that delivers exceptional service across shifts,