F&B Manager: Lead Guest Experience & Operations

Hotel Equities; Kansas City (MO); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Career Growth Opportunities

Job summary

Hotel Equities is seeking a dynamic Food & Beverage Manager in the United States to lead the hotel’s F&B operations, drive service excellence, and support overall guest satisfaction. This leadership role manages staff, coordinates with departments, and aligns with brand standards to meet financial and guest service goals.

The position requires open availability, good communication, and the ability to adapt to flexible hours, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience appropriate to the position.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.

Responsibilities

• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Analytical thinking

Decision making

Flexibility

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Property Management Systems (PMS)

Hotel reporting platforms

Microsoft Office Suite

Department-specific systems

Job description

Hotel Equities is seeking a dynamic Food & Beverage Manager in the United States to lead the hotel’s F&B operations, drive service excellence, and support overall guest satisfaction. This leadership role manages staff, coordinates with departments, and aligns with brand standards to meet financial and guest service goals.

The position requires open availability, good communication, and the ability to adapt to flexible hours, weekends, and holidays as needed.