F&B Manager

Hyatt Hotels; Phoenix (AZ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Food & Beverage Manager to lead operations at one of its premier outlets. This role involves coordinating daily activities, ensuring high-quality service, and maintaining profitability. The ideal candidate will have exceptional communication skills and a service-oriented mindset, ready to tackle challenges and enhance guest experiences. Join a team dedicated to excellence in hospitality, where your contributions will directly impact guest satisfaction and operational success.

Qualifications

• Strong verbal and written communication skills with guests and staff.
• Ability to multitask and prioritize effectively.

Responsibilities

• Oversee daily operations and supervise outlet personnel.
• Ensure compliance with health regulations and liquor laws.

Skills

Effective communication skills

Multitasking

Problem-solving

Service-oriented demeanor

Job description

Job Description: Food & Beverage Manager

The Food & Beverage Manager is responsible for coordinating, supervising, and directing all aspects of the F&B outlet's operations, ensuring profitability, high-quality products, and service levels. The role involves marketing ideas to promote business, reducing employee turnover, maintaining revenue and payroll budgets, and achieving productivity goals while upholding quality standards.

Responsibilities

1. Oversee daily operations of the outlet.
2. Supervise outlet personnel.
3. Respond promptly to guest complaints.
4. Coordinate with other F&B managers and communicate issues.
5. Keep superiors informed of problems or issues.
6. Monitor Loss Prevention activities.
7. Prepare and submit reports timely, including wage progress, payroll, revenue, employee schedules, and quarterly action plans.
8. Monitor service quality in the outlet.
9. Assist in menu planning and preparation.
10. Ensure compliance with liquor laws, health, and sanitation regulations.
11. Adhere to SOPs and requisition procedures.
12. Be visible on the floor and assist staff during meal periods.
13. Conduct staff performance reviews and training.
14. Participate in departmental and hotel-wide training programs.
15. Interview candidates for front-of-house positions and follow hiring standards.
16. Complete tip reporting accurately.
17. Implement and monitor corporate promotions and standards.
18. Ensure overall guest satisfaction.

Qualifications

• Effective verbal and written communication skills with employees and guests.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills to meet deadlines.
• Attentive, friendly, courteous, and service-oriented demeanor.
• Participation in hotel meetings and trainings.
• Availability for M.O.D. coverage as needed.
• Reliable attendance in accordance with hotel standards.
• High personal grooming standards, including wearing nametags.
• Compliance with hotel standards, safety, and efficiency protocols.
• Problem-solving skills, including anticipation and prevention.
• Ability to analyze complex information and maintain confidentiality.
• Willingness to perform additional duties as assigned.
• Maintain a warm and friendly attitude at all times.