Service Supervisor - City Office, Phoenix

Greystar; Phoenix (AZ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in real estate is seeking a dedicated Maintenance Technician to ensure the cleanliness, safety, and functionality of community buildings and grounds. This role involves hands-on technical work, overseeing maintenance requests, and ensuring high standards are met. The ideal candidate will have a strong background in property maintenance, excellent customer service skills, and a commitment to safety regulations. Join a dynamic team that values quality service and offers generous benefits, including competitive health insurance and paid time off, while contributing to a welcoming living environment for residents.

Benefits

Competitive health insurance

Generous paid time off

Onsite housing discounts

Six-week paid sabbatical

401(k) plan with company match

Paid parental leave

Employee Assistance Program

Charitable giving programs

Qualifications

• Experience in property maintenance and repair.
• Ability to diagnose issues and perform repairs efficiently.

Responsibilities

• Complete work orders and diagnose issues for residents.
• Oversee the make-ready process for leasing vacant units.
• Conduct safety meetings and ensure compliance with safety laws.

Skills

Technical and mechanical skills

Customer service

Preventative maintenance

Inventory management

Education

High school diploma or equivalent

Technical certification in maintenance

Tools

Hand tools

Power tools

Safety equipment

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services across the rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $320 billion of real estate in 250 markets worldwide, with offices across North America, Europe, South America, and the Asia-Pacific region. It is the largest operator of apartments in the United States, managing more than 1 million units/beds globally, and has a robust institutional investment management platform with over $79 billion of assets under management, including more than $36 billion in development assets. Founded in 1993 by Bob Faith, Greystar aims to provide world-class service in rental residential real estate. For more information, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet Greystar’s standards for cleanliness, appearance, safety, and functionality.

Job Responsibilities:

1. Assist with and complete work orders from resident requests, diagnosing issues and making repairs according to policies, safety standards, and codes.
2. Oversee and execute the “make-ready” process to prepare vacant units for leasing, including inspections, creating punch lists, scheduling vendors, and ensuring quality work completion.
3. Develop standards for cleanliness and appearance of grounds, amenities, building exteriors, and common areas to reflect high community standards.
4. Inspect work performed by team members and contractors to ensure quality and compliance, developing corrective action plans as needed.
5. Maintain inventory of spare parts and supplies, working with the Community Manager to stay within budget.
6. Perform monthly preventative maintenance as outlined in policies and procedures.
7. Support cost control initiatives by repairing rather than replacing parts when possible and practicing efficient use of materials and tools.
8. Conduct safety meetings, ensure MSDS sheets are current, and stay updated on OSHA and safety laws to ensure compliance.
9. Provide excellent customer service by respectfully responding to residents’ questions and complaints, and completing work orders efficiently.

Additional Compensation:

Compensation varies based on business needs, experience, skills, and location. Employees may be eligible for bonuses based on performance, with onsite roles participating in weekly, monthly, or quarterly bonus programs.

Benefits Offered*:

• Competitive health insurance, including medical, dental, vision, and disability & life insurance. Employee-only coverage has low (free basic) costs, with discounts after 3 and 5 years.
• Generous paid time off: starting with 15 vacation days, 4 personal days, 10 sick days, 11 holidays, and your birthday off after 1 year. Vacation accrues with tenure.
• Onsite housing discounts at Greystar-managed communities are available for onsite team members, subject to availability.
• Six-week paid sabbatical after 10 years of service, every 5 years thereafter.
• 401(k) plan with up to 6% company match after 6 months of service.
• Paid parental leave and lifetime fertility benefits reimbursement up to $10,000, including for adoption or surrogacy.
• Employee Assistance Program and additional insurance options like critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving programs and benefits.

*Benefits are for full-time employees. For union and prevailing wage roles, benefits may vary due to collective bargaining agreements or local laws.

Greystar considers qualified applicants with arrest and conviction records for employment.