F&B FOH Supervisor

Rail City Casino; Sparks (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Rail City Casino in Sparks, NV is seeking a Restaurant Supervisor to aid the Kitchen Manager with day-to-day restaurant operations. You will train staff, help hire new employees, and direct front-of-house teams to ensure seamless service and guest satisfaction.

Responsibilities include scheduling, maintaining cleanliness, coordinating with management, and handling guest feedback. Requires strong knowledge of menu, promotions, and team coordination in a fast-paced casino setting.

Qualifications

• Assists with supervising the day-to-day operations in the Restaurant.
• Trains staff and participates in interviewing and hiring of new employees.
• Directs front line employees and ensures guest satisfaction and proper service.

Responsibilities

• Trains staff and supervises daily FOH operations.
• Interviews and hires new employees as needed.
• Provides direction and assigns tasks to front line staff.
• Ensures menu knowledge, promotions and guest satisfaction.
• Resolves guest disputes and communicates issues to management.
• Assists with seating guests, taking orders and running drinks.
• Maintains clean, orderly server stations and proper food temperatures.
• Manages FOH scheduling and uses Microsoft Office.

Skills

Training staff

Interviewing & Hiring of new employees

Provide general direction and basic工作?

Tools

Microsoft Office

Job description

Description

Under the direct supervision of the Kitchen Manager this position assists with supervising the day-to-day operations in the Restaurant.

Requirements

Essential Job Functions:

• Training staff
• Interviewing & Hiring of new employees
• Provide general direction and basic work assignments to front line employees
• Knowledge of full Menu/Specials/Restaurant Promotions at all times
• Ensuring guest satisfaction/resolving any disputes or complaints
• Communicate to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility or safety issues
• Assists Front of House staff with seating guests, clearing tables, ringing out guests, setting tables, and getting drink orders
• Ensures quality of ingredients, preparation, presentation, and correct temperature of the food served
• Ensures all staff maintains a clean and orderly server station
• Resolves employee disputes
• Assists, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas
• Maintains excellent guest service
• Assists Kitchen Manager with product orders
• Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed
• Finds or provides coverage in the Front of House in the event of employee call outs
• Manages FOH restaurant scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)
• Reviews guest comment cards and delivers the results to Management
• Rotates server stations and assign early outs in a fair and consistent manner
• Performs additional duties as requested by management