FOH MANAGER

Connie's Pizza Inc; Chicago, Northern (IL, KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Connie's Pizza Inc. in Chicago is seeking an experienced Front of the House Manager to oversee daily restaurant operations and ensure a superior guest experience.

You will hire and train staff, organize schedules, monitor health and safety standards, manage customer service, supervise beverage operations, and prepare operations reports for the General Manager. The role demands strong leadership and attention to detail.

Qualifications

• Experience managing front-of-house staff.
• Ability to monitor health and safety compliance.
• Proficient in scheduling and staff management.

Responsibilities

• Oversees daily FOH operations and dining room flow.
• Hires and trains restaurant staff and manages schedules.
• Ensures customer satisfaction and handles complaints diplomatically.
• Maintains compliance with alcohol regulations.
• Manages bar inventory and purchases liquor and supplies.
• Prepares operations reports for the General Manager.
• Performs other duties as assigned.

Skills

Supervisory skills

Customer service

Organizational skills

Food safety knowledge

MS Office proficiency

Education

High school diploma

Tools

Microsoft Office

Job description

The Front of the House (FOH) Manager will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages bar inventory and purchases liquor and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the General Manager.
• Handles adjustments/discounts on checks within the POS.
• Works with the hostess over floor plan and open tables.
• Support hostess when busy.
• Open dining room area such as (TVS, PATIO, BAR BOOKS, TABLE SETTINGS, MUSIC, LIGHTS, FLOOR PLANS)
• Be a part of FOH meetings.
• Support marketing materials for bar items- specials, featured cocktails.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.