Food & Beverage Supervisor

Omni Hotels & Resorts; New Orleans (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Omni Hotels & Resorts in New Orleans seeks a team member to train and supervise restaurant staff. You will oversee service, beverage offerings and floor coverage while partnering with management to ensure guest satisfaction.

Requirements include 1 year in F&B supervision, valid Food Handlers and Louisiana Responsible Vendors certifications, and excellent English communication. The role supports peak shifts and team motivation.

Qualifications

• Experience in Food and Beverage supervision or management.
• Food Handlers and Louisiana Responsible Vendors certifications.
• Able to communicate clearly in English with guests, management and staff.

Responsibilities

• Maintain regular attendance per Omni standards and hotel scheduling.
• Monitor dining rooms for guest well-being, safety, cleanliness and seating.
• Maintain familiarity with menus and beverage offerings.
• Ensure staff complete side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions and bar controls.
• Lead pre-shift meetings and ensure training is met monthly.
• Address guest comments and complaints to sustain satisfaction.
• Observe, teach and correct service in a professional manner.
• Work with culinary team for smooth quality service.
• Assist in scheduling, forecasting, interviewing and MOS audits.
• Prepare maintenance requests and stay informed about resort events.
• Participate in department meetings and other required training.

Skills

English communication

Team supervision

Guest service

Job description

Overview:

This team member will partner with management to ensure proper training and supervision of all restaurant staff.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well-being of restaurant guests.
• Must maintain full familiarity with menus and knowledge of beverage offerings.
• Ensure all staff has completed side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions.
• Maintain bar controls, safety and standards.
• Hold pre-shift meetings and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours. Motivating the team and assisting when needed.
• Observe, teach and correct staff’s service in a professional manner.
• Work closely with the culinary team to have smooth quality service.
• Assist manager in scheduling and forecasting both weekly and monthly.
• Participate in interviewing/recruiting as needed.
• Assist in monthly MOS audits.
• Prepare maintenance requests and follow-up.
• Maintain knowledge of the resort property and events.
• Participate in department meetings and other required company training.
• Perform any other duties as assigned by the restaurant management.

Qualifications

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Must have and maintain Food Handlers and Louisiana Responsible Vendors certifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast-paced environment and multitask.
• Prior serving and cash handling experience preferred
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have the ability to manage deadlines.
• Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
• Must have a strong attention to detail as well as strong customer service skills.
• Must know emergency procedures and work to prevent accidents.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.