Eyewear Store Operations Manager

America's Best; Garfield (NJ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Paid Time Off & Holidays

Parental Leave

Employee Eyewear Discount

Overtime pay

Job summary

America's Best, part of National Vision, is seeking an Assistant Eyeglass Manager in Garfield, NJ. This role oversees the eyeglass department, ensures profitable operations, and delivers outstanding customer service.

You will supervise and motivate staff, review promotions, and coordinate with store leadership to meet goals. The position offers comprehensive benefits and opportunities for growth within a national retail network.

Qualifications

• Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.
• In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.

Skills

Supervising experience

Leadership

Communication skills

Financial analysis

Customer service

Job description

America's Best, part of National Vision, is seeking an Assistant Eyeglass Manager in Garfield, NJ. This role oversees the eyeglass department, ensures profitable operations, and delivers outstanding customer service.

You will supervise and motivate staff, review promotions, and coordinate with store leadership to meet goals. The position offers comprehensive benefits and opportunities for growth within a national retail network.