Eyewear Store Lead: Growth, Coaching & Ops

National Vision; San Tan Valley (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off

Company Holidays

Employee Eyewear Discount

Overtime pay when applicable

Job summary

National Vision is seeking an Assistant Eyeglass Manager to oversee daily store operations, supervise eyeglass department staff, manage inventory, and ensure a positive customer experience from start to finish.

In this role you will forecast staffing, recruit and retain a high-caliber team, drive promotions and merchandising, and report to senior leadership while maintaining compliance and quality standards.

Qualifications

• Experience in optical sales and customer service.
• Proven ability to lead, coach and build staff relationships.
• Knowledge of store operations and success standards.
• Strong written and verbal communication for team management.
• Excellent organizational skills for planning and tracking goals.
• Ability to analyze financial reports and performance data.
• Demonstrated problem-solving across varied scopes.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.

Skills

Optical sales experience

Supervising experience

Leadership

Communication skills

Store operations knowledge

Financial analysis

Problem solving

Job description

National Vision is seeking an Assistant Eyeglass Manager to oversee daily store operations, supervise eyeglass department staff, manage inventory, and ensure a positive customer experience from start to finish.

In this role you will forecast staffing, recruit and retain a high-caliber team, drive promotions and merchandising, and report to senior leadership while maintaining compliance and quality standards.