Eyewear Store Assistant Manager — Lead, Coach & Grow

America's Best; Canton Charter Township (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Paid Time Off & Company Holidays

Parental Leave

Employee Eyewear Discount

Overtime pay when applicable

Job summary

America’s Best, part of National Vision, is hiring an Assistant Eyeglass Manager to oversee the eyeglass department and store operations in our Canton, MI location. You will lead a team, manage promotions, and ensure top-notch customer service and policy compliance.

You will collaborate with the General Manager, District Manager, and Corporate Office, analyze financials, and drive sales to meet targets while motivating staff to achieve high performance.

Qualifications

• Optical sales experience; supervising experience preferred.
• Proven ability to lead, coach and build associate relationships.
• Strong store operations knowledge and standards for success.
• Excellent written and verbal communication for team management.
• Exceptional customer service skills.
• Strong organizational skills for planning and monitoring progress toward goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Oversee the eyeglass department for efficiency and policy compliance.
• Provide outstanding customer service and ensure associates do the same.
• Ensure quality standards; review remakes and enforce policies.
• Communicate with the General Manager, District Manager, and Corporate Office; provide store reporting as required.
• Manage store promotions, advertising and visual merchandising; keep staff informed of current promotions.
• Supervise and motivate Opticians and CL Sales associates; ensure day-to-day tasks are completed.
• Assist the General Manager with forecasting staffing needs, recruiting and retention of staff.
• Motivate associates to exceed performance standards.
• Note: state laws may require certain duties to be performed by licensed individuals; duties may vary.

Skills

Optical sales experience

Leadership experience

Communication skills

Customer service

Organizational skills

Financial analysis

Problem solving

Job description

America’s Best, part of National Vision, is hiring an Assistant Eyeglass Manager to oversee the eyeglass department and store operations in our Canton, MI location. You will lead a team, manage promotions, and ensure top-notch customer service and policy compliance.

You will collaborate with the General Manager, District Manager, and Corporate Office, analyze financials, and drive sales to meet targets while motivating staff to achieve high performance.