Eyewear Specialist II - Patient Care & Fitting

Keplr-Vision-Group; Alpharetta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Keplr-Vision-Group in Alpharetta, GA seeks an Optician II to ensure high-quality patient care. You will review prescriptions, educate patients on lens options, assist with frame selections, and manage eyewear inventory and repairs.

The role emphasizes excellent customer service, professional presentation, and flexibility to adapt to patient needs and office targets. A strong team environment and collaboration with physicians are key aspects.

Qualifications

• Excellent customer service and professional presentation are essential.
• 0–3 years of experience in optical/retail settings is preferred.
• Ability to educate patients on frame and lens options and help select based on medical needs and lifestyle.
• Strong organizational and multitasking abilities; adaptable to changing needs.

Responsibilities

• Review prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and assist with choices.
• Provide feedback on frame aesthetics.
• Achieve sales goals and quotas set by office staff.
• Manage inventory of frames and contact lenses.
• Communicate with physicians about prescriptions and eye-related questions.
• Perform adjustments and repairs of eyewear.
• Place optical orders with understanding of insurance benefits.
• Troubleshoot issues independently.
• Operate lensometer and other tools for proper fitting.

Skills

Customer service

Personal presentation

Organizational skills

Multitasking

Coachable/open to feedback

Flexible/adaptable

Professional phone etiquette

Lensometer

Tools

Lensometer

Job description

Keplr-Vision-Group in Alpharetta, GA seeks an Optician II to ensure high-quality patient care. You will review prescriptions, educate patients on lens options, assist with frame selections, and manage eyewear inventory and repairs.

The role emphasizes excellent customer service, professional presentation, and flexibility to adapt to patient needs and office targets. A strong team environment and collaboration with physicians are key aspects.