Eyewear Sales & Customer Experience Specialist

America's Best; Mundelein (IL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

401k retirement savings with company?

Stock purchase plan

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, is seeking a Sales Associate to deliver exceptional customer experiences while supporting store operations and sales goals. You will help customers choose eyewear, dispense glasses, and educate on care, with focus on accuracy in records and visual merchandising.

Responsibilities include answering calls, updating orders, and participating in inventory control. Weekday and weekend duties may vary; Sundays off as per store policy in some locations.

Qualifications

• 1+ year of retail or customer service experience is preferred.
• Versatility: multi-task in a fast-paced work environment.

Responsibilities

• Provide excellent customer service while supporting store sales goals.
• Help customers select eyewear based on lifestyle, prescription, and budget.
• Dispense eyeglasses and contact lenses and provide lens training (as permitted by state law).
• Educate customers on eyewear and contact lens care.
• Maintain accurate customer and patient records.
• Communicate order status and answer incoming phone calls.
• Keep the store clean, organized, and visually merchandised to brand standards.
• Support inventory control and loss prevention procedures.

Skills

Retail experience

Customer service

Education

High School Diploma or equivalent

Job description

America's Best, part of National Vision, is seeking a Sales Associate to deliver exceptional customer experiences while supporting store operations and sales goals. You will help customers choose eyewear, dispense glasses, and educate on care, with focus on accuracy in records and visual merchandising.

Responsibilities include answering calls, updating orders, and participating in inventory control. Weekday and weekend duties may vary; Sundays off as per store policy in some locations.