Eyewear Sales & Customer Experience Specialist

America's Best; Middle River (MD); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, is hiring a Sales Associate to deliver an exceptional customer experience while supporting store operations and sales goals. You will help customers select eyewear, dispense eyewear and lenses, educate on care, and maintain accurate records in a fast-paced retail environment.

Qualifications include 1+ year of retail or customer service experience and a High School Diploma or equivalent.

Qualifications

• 1+ year of retail or customer service experience is preferred.
• Skilled at multi-tasking and handling a fast-paced work environment.
• High School Diploma or equivalent required.

Responsibilities

• Provide excellent customer service while supporting store sales goals.
• Help customers select eyewear based on lifestyle, prescription, and budget.
• Dispense eyeglasses and contact lenses and provide lens training (as permitted by state law).
• Educate customers on eyewear and contact lens care.
• Maintain accurate customer and patient records.
• Communicate order status and answer incoming phone calls.
• Keep the store clean, organized, and visually merchandised to brand standards.
• Support inventory control and loss prevention procedures.
• Other duties as assigned.

Skills

Retail experience

Customer service

Education

High School Diploma

Job description

America's Best, part of National Vision, is hiring a Sales Associate to deliver an exceptional customer experience while supporting store operations and sales goals. You will help customers select eyewear, dispense eyewear and lenses, educate on care, and maintain accurate records in a fast-paced retail environment.

Qualifications include 1+ year of retail or customer service experience and a High School Diploma or equivalent.