Eyewear Sales & Customer Experience Specialist

National Vision, Inc.; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k retirement savings with company %

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, is seeking a Sales Associate to deliver an exceptional customer experience while supporting store operations and sales goals. You’ll assist customers in selecting eyewear, dispense eyeglasses and contacts (where allowed by state law), educate on eyewear care, and maintain records.

The role emphasizes strong customer service, multitasking in a fast-paced environment, and aligning with brand standards.

Qualifications

• 1+ year of retail or customer service experience preferred.
• Skilled at multi-tasking in a fast-paced environment.
• High School Diploma or equivalent required.

Responsibilities

• Provide excellent customer service while supporting store sales goals.
• Help customers select eyewear based on lifestyle, prescription, and budget.
• Dispense eyeglasses and contact lenses and provide lens training as permitted by state law.
• Educate customers on eyewear and contact lens care.
• Maintain accurate customer and patient records.
• Communicate order status and answer incoming phone calls.
• Keep the store clean, organized, and visually merchandised to brand standards.
• Support inventory control and loss prevention procedures.
• Other duties as assigned.

Skills

Retail experience

Customer service

Multi-tasking

Education

High School Diploma

Job description

America's Best, part of National Vision, is seeking a Sales Associate to deliver an exceptional customer experience while supporting store operations and sales goals. You’ll assist customers in selecting eyewear, dispense eyeglasses and contacts (where allowed by state law), educate on eyewear care, and maintain records.

The role emphasizes strong customer service, multitasking in a fast-paced environment, and aligning with brand standards.