Eyewear Sales & Customer Care Consultant

MyEyeDr.; Trappe (Montgomery County); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Bonuses and commission

Comprehensive benefits package

Vision coverage

401(k) with company match

PTO and paid holidays

Job summary

MyEyeDr. in Montgomery County, MD is hiring an Eyewear Consultant to deliver personalized eyecare and guide patients through frame and lens selection, supported by a trusted team.

No optical experience? Training provided; role involves sales, insurance explanations, and collaboration with doctors to ensure a seamless patient experience. Some weekend/evening shifts required.

MyEyeDr. offers growth, bonuses, comprehensive benefits, and a supportive, inclusive culture.

Qualifications

• Customer-facing or sales experience preferred (Retail, Hospitality or Optical field preferred, but not required).
• A proactive approach to problem solving with an entrepreneurial spirit.
• Willing to learn about industry, product, and services.
• Ability to sell with a desire to meet office goals with a “can do” attitude.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Skills

Customer service

Sales

Communication

Team player

Problem solving

Job description

MyEyeDr. in Montgomery County, MD is hiring an Eyewear Consultant to deliver personalized eyecare and guide patients through frame and lens selection, supported by a trusted team.

No optical experience? Training provided; role involves sales, insurance explanations, and collaboration with doctors to ensure a seamless patient experience. Some weekend/evening shifts required.

MyEyeDr. offers growth, bonuses, comprehensive benefits, and a supportive, inclusive culture.