Eyewear Retail Lead — Team Growth & Ops

America's Best; Virginia Beach (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company HOLID

Parental Leave

Employee Eyewear Discount

Overtime pay

Job summary

America's Best is seeking a store leader to drive sales, profitability, and guest satisfaction across the eyeglass department. You will supervise opticians and sales associates, coach the team, and ensure compliance with company policies.

In this role, you will analyze financial performance, manage promotions, and collaborate with the General Manager and district office to report results. A background in optical sales and supervision is preferred, with a focus on service excellence.

Qualifications

• Optical sales experience with supervisory experience preferred.
• Ability to lead and coach associates and manage performance.
• Strong understanding of store operations and financial reporting.
• Excellent communication and customer service skills.
• Strong organizational skills and problem-solving abilities.

Responsibilities

• Monitor and achieve profit, sales and performance goals (P&L).
• Oversee the eyeglass department for efficiency and policy compliance.
• Provide outstanding customer service and ensure the team does the same.
• Ensure quality standards, review remakes, and enforce policies.
• Communicate with the General Manager, District Manager, and Corporate Office; provide store reporting.
• Coordinate store promotions, advertising, and visual merchandising; ensure staff are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates; ensure day-to-day tasks are completed.
• Assist GM with forecasting staffing, recruiting, and retaining qualified staff.
• Motivate associates to exceed performance standards.
• Duties may vary to meet state licensing requirements.

Skills

Optical sales experience

Supervising experience

Lead and coach

Store operations

Communication skills

Customer service

Organizational skills

Financial reporting

Problem solving

Job description

America's Best is seeking a store leader to drive sales, profitability, and guest satisfaction across the eyeglass department. You will supervise opticians and sales associates, coach the team, and ensure compliance with company policies.

In this role, you will analyze financial performance, manage promotions, and collaborate with the General Manager and district office to report results. A background in optical sales and supervision is preferred, with a focus on service excellence.