Eyewear Experience Advisor

LensCrafters; Glendale (AZ); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive bonus/commission plan

Health care

Retirement savings

Paid time off / vacation

Employee discounts

Job summary

LensCrafters in Glendale, AZ is hiring a part-time associate to assist patients with eyewear selections and provide excellent customer service. You will welcome patients, assess needs, explain product features, and ensure accurate fitting and timely pickup in a fast-paced retail environment.

The role emphasizes strong communication, basic math, familiarity with POS systems, and a willingness to learn new technology while delivering a premium eye care experience to customers.

Qualifications

• High School graduate or equivalent
• Strong customer service skills
• Strong basic math skills
• Effective selling skills
• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
• Embraces new technology and change
• Strong communicator and listener

Responsibilities

• Greets all patients with a warm welcome and provides prompt service.
• Explores patient needs and links them to eyewear and eye care services.
• Asks clarifying questions and consults with Optician as needed.
• Describes features and benefits of products using appropriate tools.
• Multitasks and prioritizes to manage time with competing priorities.
• Custom fits glasses and places prescriptions in lenses accurately.
• Communicates pickup timelines and gathers feedback from patients.
• Operates the point-of-sale system and handles transactions per policy.

Skills

Customer service

Sales skills

Communication

Math skills

Tech adaptability

Education

High School diploma or equivalent

Tools

POS systems

Patient records software

Job description

LensCrafters in Glendale, AZ is hiring a part-time associate to assist patients with eyewear selections and provide excellent customer service. You will welcome patients, assess needs, explain product features, and ensure accurate fitting and timely pickup in a fast-paced retail environment.

The role emphasizes strong communication, basic math, familiarity with POS systems, and a willingness to learn new technology while delivering a premium eye care experience to customers.