Eyewear Consultant: Personal Vision & Customer Experience

MyEyeDr; Portsmouth (NH); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical and dental coverage

Vision coverage

401(k) plan

PTO & paid holidays

Job summary

MyEyeDr in Portsmouth, NH is seeking an Eyewear Consultant to deliver personalized eyecare, support doctors and teams, and create a best-in-class patient experience. No optical experience?

Training and tools are provided to learn the industry and help patients see and live their best lives. You will collaborate with the office and optometrist, assist with frame and lens selection, explain insurance benefits, and help meet sales and office goals while maintaining a friendly, patient-centric

Qualifications

• Experience in a customer facing or sales role (Retail, Hospitality or Optical field preferred, but not required).
• Willing to learn about industry, product, and services.
• Ability to sell with a desire to meet office goals with a “can do” attitude.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Skills

Customer service

Sales

Team player

Problem solving

Job description

MyEyeDr in Portsmouth, NH is seeking an Eyewear Consultant to deliver personalized eyecare, support doctors and teams, and create a best-in-class patient experience. No optical experience?

Training and tools are provided to learn the industry and help patients see and live their best lives. You will collaborate with the office and optometrist, assist with frame and lens selection, explain insurance benefits, and help meet sales and office goals while maintaining a friendly, patient-centric