Eyewear Consultant – Customer Care & Sales

MyEyeDr.; Wilmington (NC); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

401(k) with company match

Paid time off

Job summary

MyEyeDr. is seeking an Eyewear Consultant to deliver personalized eyecare and provide an exceptional patient experience in a collaborative office setting. Training will be provided to learn about our products, services, and insurance processes, with some weekend and evening shifts required.

You will work with a trusted team of doctors and staff to help patients see and look their best, while contributing to sales goals and a welcoming clinic atmosphere.

Qualifications

• Experience in a customer facing or sales-related position.
• Proactive problem-solving with entrepreneurial spirit.
• Willing to learn about industry, product, and services.
• Ability to sell with a goal-oriented mindset.
• Friendly, caring, and patient-centric attitude in a fast-paced environment.
• Team player open to collaboration to deliver great patient experience.

Responsibilities

• Provide patients with exceptional customer service by understanding and addressing the patient’s needs.
• Assist patients in eyewear/frame/lens selection using knowledge of products and options.
• Maintain and contribute to sales plans and office goals through a strong patient experience.
• Explain insurance benefits to patients clearly and accurately.
• Fit, measure, and adjust eyeglasses using company training and wide eyewear selection.
• Collaborate with Office Optometrist to serve patients’ lens/frame selections.
• Coordinate with doctors and team to ensure a seamless patient experience.
• Represent the MyEyeDr. values and brand during patient interactions.

Skills

Customer service

Sales

Teamwork

Problem solving

Job description

MyEyeDr. is seeking an Eyewear Consultant to deliver personalized eyecare and provide an exceptional patient experience in a collaborative office setting. Training will be provided to learn about our products, services, and insurance processes, with some weekend and evening shifts required.

You will work with a trusted team of doctors and staff to help patients see and look their best, while contributing to sales goals and a welcoming clinic atmosphere.