Eyewear Concierge & Vision Care Advisor

MyEyeDr.; Mint Hill (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

Vision coverage

401(k) with company match

PTO and paid holidays

Job summary

MyEyeDr. is seeking an Eyewear Consultant to support doctors and teams in delivering a best-in-class eyecare experience. You will learn through provided training and help patients see, look, and be their best while meeting office goals.

This role involves weekend/evening shifts and emphasizes customer service, product knowledge, and collaborative care with the Office Optometrist to ensure seamless patient experiences.

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required).
• Proactive problem solving with an entrepreneurial spirit.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Skills

Customer service

Sales

Problem solving

Learn industry

Team player

Job description

MyEyeDr. is seeking an Eyewear Consultant to support doctors and teams in delivering a best-in-class eyecare experience. You will learn through provided training and help patients see, look, and be their best while meeting office goals.

This role involves weekend/evening shifts and emphasizes customer service, product knowledge, and collaborative care with the Office Optometrist to ensure seamless patient experiences.