Eyecare Team Lead: Patient-Centric Ops Champion

EssilorLuxottica Group; New York (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health care benefits

Retirement plan

Paid time off

Job summary

EssilorLuxottica Group’s Cooper Eye Care in New York is seeking an energetic Full-Time team member to support the practice management team and deliver premium eyecare experiences. You will help with pre-exam activities, sales, and maintaining excellent patient flow in a collaborative environment.

The role emphasizes strong customer service, knowledge of optical theory, and comfortable use of POS and patient-record software. You may work weekends/evenings to meet business needs.

Qualifications

• HS diploma or GED.
• Strong customer service and retail experience, preferably in optical and patient experience.
• Knowledge of current optical theory and ability to master quickly.
• Strong communicator and listener.
• Familiarity with technology such as POS, patient record systems, and other software.

Responsibilities

• Supports all primary care functions within the practice, including leads, patient flow, eyecare advisors, and sales activities.
• Delivers unsurpassed patient care and service with every interaction.
• Leads peers through complex tasks and supports continuous improvement.
• Assists in achieving key performance indicators for the practice.
• Supports change initiatives and adoption of new technology and processes.
• Ensures safety programs are implemented and maintained.
• Works weekends and evenings as needed by location.
• Adheres to attendance, dress code, and company policies.

Skills

Customer service

Retail experience

Optical knowledge

Communication

Technology literacy

Education

HS diploma/GED

Tools

POS systems

Patient records software

Job description

EssilorLuxottica Group’s Cooper Eye Care in New York is seeking an energetic Full-Time team member to support the practice management team and deliver premium eyecare experiences. You will help with pre-exam activities, sales, and maintaining excellent patient flow in a collaborative environment.

The role emphasizes strong customer service, knowledge of optical theory, and comfortable use of POS and patient-record software. You may work weekends/evenings to meet business needs.