Eyecare Lead: Patient Care & Coaching

Pearle Vision; Columbia (MD); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Pearle Vision in Columbia, MD is seeking a Part-Time Lead Eyecare Advisor to deliver exceptional patient service and ensure high quality care. You will coach technicians, manage patient flow, and handle pre-exam testing and product guidance.

The role emphasizes accurate records, teamwork with management, and maintaining clean, organized spaces. A strong communicator with basic math, sales skills, and computer familiarity is required; ophthalmic experience a plus.

Qualifications

• High School Diploma or equivalent.
• 1 Year Experience.
• Strong communicator and listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Knowledge of office merchandise.
• Familiarity with computers and calculators.
• Strong organizational skills.

Responsibilities

• Remains actively involved in coaching Optometric Technicians through Op-Tech Training Manual and insurance process.
• Assists co-workers who have questions or problems; cooperates readily in group efforts.
• Takes immediate and independent action when needed; suggests improvements; recommends solution to problems; does what is necessary without being prompted or reminded.
• Partners with Management on forecasting staffing and scheduling needs; quickly adjust staffing levels up or down to meet unexpected increases or decreases in patient volume.
• Is friendly, courteous and informative on the telephone at all times; schedules patient visits in an efficient manner.
• Greets patients without delay when they enter the office; shows urgency in providing the highest level of service to all patients and satisfying their needs.
• Determines the reason for the patient's visit and takes time to explain all required paperwork, tests, products and services as well as communicates the appropriate time frame.
• Is attentive to details; reviews patient information carefully; shows patience and courtesy to indecisive or difficult to please patients; offers to track down answers to unfamiliar questions; consults with the Managing Doctor/Retail when necessary.
• Performs work accurately and thoroughly despite time pressure and patient volume; identifies situations involving unsatisfied patients and acts quickly for resolution.
• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operations/procedures.
• Handles and files all patient records in an organized and efficient manner.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Accurately operates cashier terminal, when required.
• Takes pride in the appearance of the office and shows initiative in keeping the area clean, organized and professional looking.
• Informs the Doctor/Retail of potential safety opportunities.
• Demonstrates safe work practices in the handling of contact lenses, office equipment, etc.
• Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately.

Skills

Communication

Sales skills

Interpersonal skills

Mathematics basics

Computer familiarity

Organizational skills

Customer service

Education

High School Diploma or equivalent

Tools

Calculator

POS system

Job description

Pearle Vision in Columbia, MD is seeking a Part-Time Lead Eyecare Advisor to deliver exceptional patient service and ensure high quality care. You will coach technicians, manage patient flow, and handle pre-exam testing and product guidance.

The role emphasizes accurate records, teamwork with management, and maintaining clean, organized spaces. A strong communicator with basic math, sales skills, and computer familiarity is required; ophthalmic experience a plus.