EyeCare Experience Leader

Luxottica; Janesville (WI); On-site; USD 2,893,000 - 3,857,000; Full time

Job summary

LensCrafters is seeking a Lead EyeCare Advisor to deliver the LensCrafters Experience, linking optical care with in-store services. You will support doctors and retail teams to ensure a seamless patient journey and high-quality eye care.

The role emphasizes greeting customers, explaining services, managing records, and driving store performance while maintaining a welcoming environment and accurate transactions.

Qualifications

• High School graduate or equivalent.
• 1 year of experience in customer service.
• Knowledge of cash register, computers and calculators.
• Strong interpersonal and sales skills.
• Familiarity with fashion trends.

Responsibilities

• Greet customers promptly when they enter the location.
• Explain paperwork, tests, products and services and timelines.
• Review prescriptions and patient information with accuracy and discretion.
• Operate the POS system and process payments securely.
• Maintain store appearance and adhere to visual guidelines.
• Ensure HIPAA-compliant handling of patient records.

Skills

Customer service

Communication

Cash handling

Interpersonal skills

Math skills

Organization

Education

High School diploma or equivalent

Tools

POS system

Job description

LensCrafters is seeking a Lead EyeCare Advisor to deliver the LensCrafters Experience, linking optical care with in-store services. You will support doctors and retail teams to ensure a seamless patient journey and high-quality eye care.

The role emphasizes greeting customers, explaining services, managing records, and driving store performance while maintaining a welcoming environment and accurate transactions.