EyeCare Advisor — Patient Experience Specialist

LensCrafters; Milwaukee (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Employee discounts

Job summary

LensCrafters in Milwaukee, WI is seeking an EyeCare Advisor to create exceptional value for customers by delivering the LensCrafters Experience and ensuring the highest quality optometric care. You will support the doctor, coordinate between optics and retail functions, and help patients with exams, lenses and frames.

Responsibilities include greeting customers promptly, explaining paperwork and tests, reviewing prescriptions, processing contact lens orders, operating the POS, and maintaining

Qualifications

• High School graduate with strong customer service background.
• Good communication and listening skills required.
• Ability to solve problems and manage multiple tasks.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Strong customer service

Strong communicator

Problem solving

Organization skills

Sales skills

Strong basic math skills

Education

High School graduate or equivalent

Job description

LensCrafters in Milwaukee, WI is seeking an EyeCare Advisor to create exceptional value for customers by delivering the LensCrafters Experience and ensuring the highest quality optometric care. You will support the doctor, coordinate between optics and retail functions, and help patients with exams, lenses and frames.

Responsibilities include greeting customers promptly, explaining paperwork and tests, reviewing prescriptions, processing contact lens orders, operating the POS, and maintaining