Part-Time EyeCare Experience Advisor

LensCrafters; Lakewood (CA); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Employee discounts

Healthcare benefits

Paid time off

Job summary

LensCrafters is seeking a Part-Time EyeCare Advisor in California to deliver the LensCrafters Experience. You’ll assist customers, explain paperwork and tests, and ensure accurate handling of prescriptions and patient records in a fast-paced store environment.

You will engage with optical products, manage scheduling, and support both retail and clinical tasks, including contact lens guidance and inventory care. A dynamic team and flexible hours are offered.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Customer service

Fashion knowledge

Communication

Problem solving

Cash handling

Organization

Sales skills

Math basics

Product knowledge

Interpersonal skills

Job description

LensCrafters is seeking a Part-Time EyeCare Advisor in California to deliver the LensCrafters Experience. You’ll assist customers, explain paperwork and tests, and ensure accurate handling of prescriptions and patient records in a fast-paced store environment.

You will engage with optical products, manage scheduling, and support both retail and clinical tasks, including contact lens guidance and inventory care. A dynamic team and flexible hours are offered.