Eye Surgery Counselor: Patient Experience & Scheduling

jobs-americanvisionpartners; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Opportunity for growth

Job summary

American Vision Partners (AVP) seeks a Specialty Surgery Counselor to guide patients through the surgical process and ensure a smooth, exceptional experience. You will schedule surgeries and related appointments, verify insurance, and prepare charts for surgery in a fast-paced, high-volume setting.

Ideal candidates have a High School diploma, and 1+ year medical office experience with patient counseling. Ophthalmology/optometry familiarity is a plus; Monday–Friday schedule; strong communication

Qualifications

• High School Diploma or GED required.
• At least one-year experience in medical field and counseling of surgical patients preferred.
• Experience in ophthalmology or optometry preferred.
• Excellent verbal and written communication skills.
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.
• Flexible schedule working Monday-Friday.

Responsibilities

• Counsels patients for surgery by providing clear, concise details about what to expect.
• Reviews all surgery paperwork with patients; consent for procedures.
• Schedules all pertinent appointments, as appropriate by specialty: pre-operative and post-operative appointments to include the return appointment to the co-managing doctor.
• Fills surgeon’s schedules to capacity and knows appropriate steps to take to try to fill the day.
• Follows up on canceled procedures and patients who no show on day of procedure in which the case has not been rescheduled.
• Ensures all patient out of pocket money owed is collected prior to surgery (i.e. copays, coinsurance, deductible, premium lens, etc.).
• Prepares surgical charts, labels documents with appropriate surgical paperwork
• Helps maintain referring provider relationships
• Helps create a quality patient experience
• Maintains patient confidentiality at all times

Skills

Verbal communication

Written communication

Detail-oriented

Multi-tasking

Reliability

Time management

Education

High School Diploma or GED

Job description

American Vision Partners (AVP) seeks a Specialty Surgery Counselor to guide patients through the surgical process and ensure a smooth, exceptional experience. You will schedule surgeries and related appointments, verify insurance, and prepare charts for surgery in a fast-paced, high-volume setting.

Ideal candidates have a High School diploma, and 1+ year medical office experience with patient counseling. Ophthalmology/optometry familiarity is a plus; Monday–Friday schedule; strong communication