Specialty Surgery Counselor

American Vision Partners; Chandler (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Eye care discounts

401(k)

Paid holidays

PTO

Continuing education funds

Job summary

American Vision Partners (AVP) is seeking a Specialty Surgery Counselor in Chandler, AZ to guide patients through the surgical process and ensure a smooth, exceptional experience. You will coordinate appointments, verify details, and help manage the patient journey from pre-op to post-op.

This role requires strong communication, multi-tasking in a fast-paced environment, and a commitment to maintaining patient confidentiality while delivering best-in-class care.

Qualifications

• High School Diploma or GED required.
• At least one year experience in medical field and counseling of surgical patients preferred.
• Experience in ophthalmology or optometry preferred.
• Excellent verbal and written communication skills.
• Detail oriented, reliable and able to multitask in a fast-paced environment.

Responsibilities

• Counsels patients for surgery by providing clear, concise details about what to expect.
• Reviews all surgery paperwork with patients; consent for procedures.
• Schedules all pertinent appointments, including pre-operative and post-operative as applicable by specialty.
• Fills surgeon’s schedules to capacity and knows steps to fill the day.
• Follows up on canceled procedures and patients who no-show on day of procedure if not rescheduled.
• Ensures all patient out-of-pocket money owed is collected prior to surgery (copays, coinsurance, deductible, etc.).
• Prepares surgical charts, labels documents with relevant paperwork.
• Helps maintain referring provider relationships.
• Helps create a quality patient experience.
• Maintains patient confidentiality at all times.

Skills

High School Diploma

Medical field experience

Ophthalmology exp

Communication skills

Detail oriented

Job description

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As a Specialty Surgery Counselor, you’ll be the patient’s guide through the surgery process and are responsible for providing a smooth and exceptional experience. Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.

Responsibilities

• Counsels patients for surgery by providing clear, concise details about what to expect
• Reviews all surgery paperwork with patients; consent for procedures
• Schedules all pertinent appointments, as appropriate by specialty: pre-operative and post-operative appointments to include the return appointment to the co-managing doctor.
• Fills surgeon’s schedules to capacity and knows appropriate steps to take to try to fill the day
• Follows up on canceled procedures and patients who no show on day of procedure in which the case has not been rescheduled
• Ensures all patient out of pocket money owed is collected prior to surgery (i.e. copays, coinsurance, deductible, premium lens, etc.).
• Prepares surgical charts, labels documents with appropriate surgical paperwork
• Helps maintain referring provider relationships
• Helps create a quality patient experience
• Maintains patient confidentiality at all times

Qualifications

• High School Diploma or GED required
• At least one-year experience working in medical field and counseling of surgical patients preferred
• Experience in ophthalmology or optometry preferred
• Excellent verbal and written communication skills
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Flexible schedule working Monday-Friday

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!