Surgery Counselor & Patient Experience Advocate

American Vision Partners; Glendale (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

401(k) retirement plan

Paid holidays

Continuing education funds

Paid time off

Job summary

American Vision Partners (AVP) is seeking a Surgery Counselor to guide patients through the surgical process and ensure a smooth, high-quality experience. You will schedule surgeries, verify insurance, and prepare charts in a fast-paced environment.

This role requires a high school diploma, medical-practice experience, and strong communication, with an emphasis on patient education and financing options. AVP offers comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or GED required; some college preferred.
• At least one year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred.
• Ambition, high energy, and determination required.
• Demonstrated sales skills and the drive to exceed goals and quotas.
• Must be comfortable discussing financial options and presenting payment plans.
• Excellent verbal and written communication skills.
• Ability to multi-task within established protocols and with minimal supervision.
• Detail oriented, reliable and able to meet deadlines.

Responsibilities

• Schedules all patient surgeries and pre-operative appointments with referring physicians, surgical facility, ophthalmologist or technician.
• Builds relationships with patients, educates about lens and technology options, and closes surgical packages.
• Prepares surgical charts and labels documents per ASC Coordinator specifications.
• Acts as liaison between patient, surgeon, referring physician, and surgical facility for pre-operative preparations.
• Collects information for upcoming surgery (bookings, lens orders, insurance, H&Ps, signed consent) and transfers to facility.
• Aids patients in obtaining financing if needed.
• Schedules post-operative appointments as appropriate.
• Demonstrates knowledge of AVP services and communicates to earn patient trust and business.
• Answers telephone inquiries from patients, families, or referring physicians.

Skills

Sales skills

Communication skills

Multi-tasking

Detail oriented

Decision making

Education

High school diploma or GED

Tools

Computer skills

Job description

American Vision Partners (AVP) is seeking a Surgery Counselor to guide patients through the surgical process and ensure a smooth, high-quality experience. You will schedule surgeries, verify insurance, and prepare charts in a fast-paced environment.

This role requires a high school diploma, medical-practice experience, and strong communication, with an emphasis on patient education and financing options. AVP offers comprehensive benefits and opportunities for growth.