Eye Exam Support Specialist

Warby Parker; Los Angeles (CA); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Vision plan

Dental insurance

401(k) plan

Paid time off

Free eyewear

Job summary

Warby Parker is seeking an Optometric Technician to support doctors in busy stores, performing pre-testing, assisting with eye exams, and training on contact lens insertion/removal. You will manage patient flow, collect essential clinical data, and help maintain accurate records in a patient-first environment.

The role emphasizes teamwork, adaptability, and comfort with new medical software in a fast-paced retail setting, while upholding HIPAA/privacy standards and delivering exceptional patient

Qualifications

• Eye care support experience and patient-facing skills.
• Ability to collect basic clinical data and document results accurately.
• Comfort learning and using new medical software and devices.
• Experience in a fast-paced retail eye-care setting is a plus.

Responsibilities

• Serve as primary liaison between doctor and patient to build rapport.
• Assist with pre-testing: autorefraction, visual acuity, eye pressure checks, and imaging.
• Support eye exams and training on contact lens insertion/removal.
• Aid in appointment flow and outreach to ensure smooth patient experiences.
• Maintain accurate data records and assist with reporting to medical staff.
• Follow HIPAA and privacy policies and keep exam rooms organized.

Skills

Patient care

Team player

Multitasking

Tech-savvy

Education

Optometric Technician training or CPOT

Tools

G Suite

EMR systems

Job description

Warby Parker is seeking an Optometric Technician to support doctors in busy stores, performing pre-testing, assisting with eye exams, and training on contact lens insertion/removal. You will manage patient flow, collect essential clinical data, and help maintain accurate records in a patient-first environment.

The role emphasizes teamwork, adaptability, and comfort with new medical software in a fast-paced retail setting, while upholding HIPAA/privacy standards and delivering exceptional patient