Eye Care Technician: Patient-Focused Optometry Support

EssilorLuxottica; Northbrook (IL); On-site; USD 27,000 - 39,000; Full time

Job summary

Rosin Eyecare Northbrook is seeking an Optometric Technician to deliver the LensCrafters Experience while assisting the optometrist with exams and patient preparation.

You will greet patients, handle inquiries, and support clinical and retail functions while ensuring HIPAA compliance and accurate documentation. This role emphasizes customer service, organization, and teamwork within a fast-paced eyewear environment.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills.
• Leadership skills.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Responsibilities

• Greet patients promptly and maintain a professional image.
• Answer the telephone promptly in a friendly manner.
• Assist the optometrist with eye examinations and patient preparation.
• Review prescriptions and patient information for accuracy and HIPAA compliance.
• Support retention efforts and manage appointment and lab processes.
• Maintain inventory and cleanliness of the exam area.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Autonomy

Education

High School diploma or equivalent

Job description

Rosin Eyecare Northbrook is seeking an Optometric Technician to deliver the LensCrafters Experience while assisting the optometrist with exams and patient preparation.

You will greet patients, handle inquiries, and support clinical and retail functions while ensuring HIPAA compliance and accurate documentation. This role emphasizes customer service, organization, and teamwork within a fast-paced eyewear environment.