Eye Care Technician — Patient-First Optometry Support

LensCrafters; Lincolnwood (IL); On-site; USD 27,000 - 39,000; Full time

Job summary

LensCrafters in Lincolnwood, IL is seeking an Optometric Technician to support exam flow and patient care, delivering the LensCrafters Experience.

You will assist the optometrist, handle patient records in HIPAA-compliant manner, and operate the CIAO system to input data; strong customer service and organization are essential.

This role emphasizes teamwork, accuracy, and the ability to multitask in a fast-paced optical retail setting.

Qualifications

• High School diploma or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Leadership and strong communication skills.
• Ability to solve problems and manage multiple tasks.
• Excellent organization and interpersonal abilities.
• Ability to work autonomously in a fast-paced environment.
• Knowledge of office environment and basic math.

Responsibilities

• Greet patients promptly and display a professional image.
• Answer the phone in a friendly, courteous manner.
• Assist the optometrist during eye examinations and prepare patients.
• Review prescriptions and patient information carefully; follow HIPAA procedures.
• Input patient data and eyewear services into the CIAO system with accuracy.
• Maintain patient records and inventory in exam rooms.
• Support retail when patient demand allows.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Interpersonal skills

Autonomy

Mathematics

Education

High School diploma or equivalent

Tools

CIAO system

Job description

LensCrafters in Lincolnwood, IL is seeking an Optometric Technician to support exam flow and patient care, delivering the LensCrafters Experience.

You will assist the optometrist, handle patient records in HIPAA-compliant manner, and operate the CIAO system to input data; strong customer service and organization are essential.

This role emphasizes teamwork, accuracy, and the ability to multitask in a fast-paced optical retail setting.