Eye Care Practice Manager - Patient Experience Leader

Keplr Vision; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-site work

Job summary

Clear Vision Eye Centers in the Las Vegas area seeks a Practice Manager to oversee daily operations and staff, ensuring top-quality patient care and service. You will lead optical staff, coordinate with the Lead OD, and drive performance through coaching and development.

The role emphasizes efficiency, compliance, and profitability, with reporting to management. A strong background in optometric operations and customer service is essential.

Qualifications

• Excellent customer service skills and presentation are critical.
• Strong communication, organizational, leadership and interpersonal abilities.
• Ability to set, monitor and achieve productivity goals.
• Problem solving, sound judgment and high attention to detail.
• Understanding of optometric business processes and development.
• Capable of prioritizing multiple tasks and meeting deadlines.

Responsibilities

• Supervise a team of Opticians, Technicians, and Patient Care Coordinators.
• Collaborate with Lead OD to ensure exceptional patient experience.
• Lead staff performance, coaching, and development for customer service excellence.
• Monitor practice operations and provide on-the-job training and support.
• Analyze financial data and advise on actions to optimize profitability.
• Recruit and select high-caliber talent while ensuring HIPAA compliance.

Skills

Customer service

Communication

Leadership

Organizational skills

Interpersonal skills

Productivity goals

Problem solving

Attention to detail

Optometric processes

Job description

Clear Vision Eye Centers in the Las Vegas area seeks a Practice Manager to oversee daily operations and staff, ensuring top-quality patient care and service. You will lead optical staff, coordinate with the Lead OD, and drive performance through coaching and development.

The role emphasizes efficiency, compliance, and profitability, with reporting to management. A strong background in optometric operations and customer service is essential.