Eye Care Practice Manager: Lead Teams & Patient Experience

AEG Vision; Los Angeles (CA); Presencial; USD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Medical, dental, vision, life, STD, &

LTD benefits

HSA/FSA

Paid time off

Paid holidays

Descripción de la vacante

AEG Vision is seeking a Practice Manager to lead day-to-day operations, optimize patient flow, and drive performance at our Los Angeles-area optical practice. You will mentor the team, align with the Optometrist, and ensure exceptional patient experiences while achieving business goals.

The role emphasizes coaching, system adoption, and continuous improvement in a fast-paced healthcare setting, with strong emphasis on leadership, accountability, and service excellence.

Formación

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• Business, hospitality, healthcare, optical, or management education preferred; equivalent experience may be considered.
• Eyecare or optical practice leadership experience preferred.
• Ability to lead, coach, develop, and hold team members accountable.
• Strong communication, coaching, observation, and follow-up skills.
• Ability to analyze reports, trends, business gaps, patient feedback, and performance data.
• Ability to connect business results to team behaviors, patient care, and operational execution.

Responsabilidades

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.
• Use reports, observations, and trend data to identify opportunities across patient access, optical service, staffing, payroll, patient experience, and operational efficiency.
• Learn and adapt quickly to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
• Support team adoption of current and future systems, software updates, workflow changes, and AI-enabled technology within the practice.
• Ensure operational accuracy across systems, patient transactions, benefit-related workflows, documentation, orders, reporting, communication, and service follow-through.
• Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards.
• Share best practices and support company initiatives that improve practice performance, patient care, team development, and operational consistency.
• Performs other duties as needed and as assigned by field leader.

Conocimientos

Leadership experience

Communication skills

Coaching

Observation skills

Problem solving

Educación

High school diploma

Management education preferred

Herramientas

Practice management software

Reporting tools

AI-enabled tools

Descripción del empleo

AEG Vision is seeking a Practice Manager to lead day-to-day operations, optimize patient flow, and drive performance at our Los Angeles-area optical practice. You will mentor the team, align with the Optometrist, and ensure exceptional patient experiences while achieving business goals.

The role emphasizes coaching, system adoption, and continuous improvement in a fast-paced healthcare setting, with strong emphasis on leadership, accountability, and service excellence.