Eye Care Practice Lead: Team Coach & Patient Experience

ADP, Inc.; Sparks (NV); On-site; USD 26,000 - 32,000; Full time

Job summary

Family Eyecare Associates in Sparks, NV is seeking a Practice Lead/Supervisor to provide lead support to the practice staff and coordinate day-to-day operations. You will enhance patient experience, drive customer service, and support practice performance.

The role emphasizes coaching, scheduling, and collaboration with doctors and staff to maintain high satisfaction and retention. Related leadership responsibilities and eligibility for incentives may apply.

Qualifications

• Two to four years of experience in an applicable functional area.
• State licensure or certification by a nationally recognized optician association as an optician is preferred but not required unless dictated by the state.
• Excellent verbal communication skills and strong commitment to helping people.
• Ability to lead, motivate, and promote a team environment.
• Ability to facilitate, train, and coach customer-oriented associates/teams.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Oversee the work of the practice staff and the daily workflow, including patient care and retention, through effective scheduling and professional patient communication.
• Monitor team performance to maximize patient care and retention; manage patient recalls, scheduling, insurance verifications, intake/checkout, claims processing and collections as needed.
• Provide coaching and input for performance evaluations; address successes and concerns.
• Coordinate with other departments to facilitate requests and resolve workflow issues.
• Develop and maintain practice training procedures and motivate the team on revisions.
• Address patient or internal inquiries and issues with established procedures to meet service standards.
• Support practice initiatives by meeting target goals set by management.
• Participate in hiring and interviewing for open positions within the practice.
• Maintain patient financial data and records with confidentiality in-house or with outside agencies.
• Ensure the location is welcoming, merchandised, and presented to standards.
• Support timely implementation of Marketing programs and initiatives.
• Foster positive workplace relationships with staff and doctors.
• Work on special projects and related duties as assigned.
• (#LI-ONSITE; #LI-VENTURES)

Skills

Excellent verbal communication

Customer service

Leadership

Education

Optician license (preferred)

Job description

Family Eyecare Associates in Sparks, NV is seeking a Practice Lead/Supervisor to provide lead support to the practice staff and coordinate day-to-day operations. You will enhance patient experience, drive customer service, and support practice performance.

The role emphasizes coaching, scheduling, and collaboration with doctors and staff to maintain high satisfaction and retention. Related leadership responsibilities and eligibility for incentives may apply.