Eye Care Patient Services Specialist

Jimmy Jazz; Coeur d'Alene (ID); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Optical/Contact lens allowance

Disability Insurance

Tenure Bonuses

Continuing Education Opportunities

Job summary

North Idaho Eye Institute is seeking a Patient Services Representative to welcome patients, manage check-in/check-out, update demographics, verify insurance, collect payments, and coordinate scheduling across three clinic locations. You will support ophthalmic staff and ensure a smooth, patient-centered flow throughout the visit.

The role emphasizes confidentiality, strong communication, and multitasking in a fast-paced medical front desk environment.

Qualifications

• Minimum of two years of office experience (medical office experience preferred).
• High School Diploma or GED.
• Strong verbal and written communication skills.
• Excellent organizational skills and ability to multitask.
• Proficiency in Microsoft Office (Word, Excel, OneDrive, Outlook).
• Commitment to confidentiality and professionalism.
• Detail-oriented mindset with a proactive, team-first attitude.

Responsibilities

• Greet patients with professionalism and warmth.
• Update demographics and insurance details during check-in.
• Answer and route calls using a multi-line phone system.
• Schedule appointments and make reminder calls.
• Verify insurance coverage and obtain prior authorizations.
• Collect co-pays and outstanding balances; set up payment plans when needed.
• Refer billing inquiries to the appropriate department.
• Check out patients and schedule follow-ups.
• Create and maintain accurate patient charts.
• Monitor and manage no-show appointments.
• Keep the waiting area clean, organized, and welcoming.
• Stock and maintain coffee stations.
• Assist with medical records and general office tasks (copying, faxing, scanning, mail handling).
• Provide administrative support to supervisors and clinic manager.
• Rotate between three clinic locations based on operational needs.

Job description

North Idaho Eye Institute is seeking a Patient Services Representative to welcome patients, manage check-in/check-out, update demographics, verify insurance, collect payments, and coordinate scheduling across three clinic locations. You will support ophthalmic staff and ensure a smooth, patient-centered flow throughout the visit.

The role emphasizes confidentiality, strong communication, and multitasking in a fast-paced medical front desk environment.