Patient Service Representative

Eye Health Vision Centers, LLC; Dartmouth (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Eye Health Vision Centers, LLC is seeking an administrative assistant to support patient registration, scheduling, data entry, and payment processing at our Dartmouth location. The role involves handling insurance verifications, referrals, and maintaining accurate records in our practice management system.

You will work closely with clinicians and front-desk staff to ensure smooth patient flow. Ideal candidates have a High School diploma, strong customer service, and the ability to multitask in

Qualifications

• High school diploma or equivalent required.
• Experience handling patient data in a practice management system preferred.
• Verify health insurances and obtain referrals when needed.
• Register patients, schedule appointments, and handle payments at point of service.

Responsibilities

• Register patients and schedule appointments.
• Educate patients about benefits and collect payments.
• Maintain accurate patient data in the system.
• Verify insurances and obtain referrals as required.
• Organize and maintain medical records.
• Perform miscellaneous administrative tasks.
• Understand and follow company policies.

Skills

Customer service

Data entry

Insurance verification

Scheduling

Office administration

Teamwork

Communication

Education

High School Diploma or equivalent

Job description

Eye Health Vision Centers have been proudly providing the Dartmouth, Fairhaven, Fall River, Taunton MA and Middletown RI communities with advanced technology and eye care services for over four decades.

Duties And Responsibilities

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments, at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual

Knowledge, Skills, And Abilities

• Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer’s needs and strives to exceed their expectations.
• Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
• Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
• Willing and able to travel to other locations for business needs.

Education

• High School Diploma or equivalent

Typical Physical Demands

• Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
• Ability to see, hear, and speak with sufficient capability to perform assigned tasks
• Driving independently to other facilities

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.