Eye Care Front Desk & Patient Experience Specialist

Eye Health Vision Centers, LLC; Fairhaven (MA); On-site; USD 38,000 - 45,000; Full time

Job summary

Eye Health Vision Centers, LLC is seeking a detail-oriented front desk administrator to support patient registration, scheduling, and data entry at our Dartmouth/Fairhaven location. The role involves educating patients on benefits and handling payments at the point of service, while ensuring accurate management of patient data in the practice management system.

The ideal candidate maintains excellent customer service, collaborates with team members, and adheres to company policies.

Qualifications

• Exceptional Customer Experience – understands and anticipates customer needs.
• Proactive – keeps others informed and seeks help when needed.
• Drive for results – improves delivery of services with continuous improvement.
• Focus on efficiency – uses technology and processes to improve efficiency.

Responsibilities

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including scheduling, transportation, filing, faxing, etc.
• Must understand and follow company policies.

Skills

Customer service

Proactive

Results oriented

Efficiency focus

Teamwork

Adaptability

Continuous learning

Education

High School Diploma

Job description

Eye Health Vision Centers, LLC is seeking a detail-oriented front desk administrator to support patient registration, scheduling, and data entry at our Dartmouth/Fairhaven location. The role involves educating patients on benefits and handling payments at the point of service, while ensuring accurate management of patient data in the practice management system.

The ideal candidate maintains excellent customer service, collaborates with team members, and adheres to company policies.