Patient Service Representative

Eye Health Vision Centers, LLC; Fairhaven (MA); On-site; USD 38,000 - 45,000; Full time

Job summary

Eye Health Vision Centers, LLC is seeking a detail-oriented front desk administrator to support patient registration, scheduling, and data entry at our Dartmouth/Fairhaven location. The role involves educating patients on benefits and handling payments at the point of service, while ensuring accurate management of patient data in the practice management system.

The ideal candidate maintains excellent customer service, collaborates with team members, and adheres to company policies.

Qualifications

• Exceptional Customer Experience – understands and anticipates customer needs.
• Proactive – keeps others informed and seeks help when needed.
• Drive for results – improves delivery of services with continuous improvement.
• Focus on efficiency – uses technology and processes to improve efficiency.

Responsibilities

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including scheduling, transportation, filing, faxing, etc.
• Must understand and follow company policies.

Skills

Customer service

Proactive

Results oriented

Efficiency focus

Teamwork

Adaptability

Continuous learning

Education

High School Diploma

Job description

Eye Health Vision Centers have been proudly providing the Dartmouth, Fairhaven, Fall River, Taunton MA and Middletown RI communities with advanced technology and eye care services for over four decades.

Duties And Responsibilities

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments, at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual

Knowledge, Skills, And Abilities

• Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer’s needs and strives to exceed their expectations.
• Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
• Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
• Must be willing and able to drive independently to other facilities for businee needs.

Education

• High School Diploma or equivalent

Typical Physical Demands

• Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
• Ability to see, hear, and speak with sufficient capability to perform assigned tasks
• Driving independently to other facilities for business needs.

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.