FRONT DESK

Marion Eye Centers Ltd; Carbondale (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Employee discounts

Job summary

Marion Eye Center is seeking a Front Desk Receptionist to serve as the first contact for patients at our Carbondale location. You will manage check-in/check-out, scheduling, insurance verification, and payments while supporting clinical and optical teams.

The ideal candidate will have a high school diploma (or equivalent) and prior medical office/front desk experience, with strong communication and multitasking abilities in a fast-paced setting. Proficiency with EHR systems is preferred.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or front desk experience preferred; ophthalmology/optometry experience a plus.
• Strong communication and customer service skills.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Basic computer skills; experience with electronic health record (EHR) systems preferred.

Responsibilities

• Greet patients and visitors courteously and professionally.
• Check patients in and out and update demographic/insurance information in the practice management system.
• Schedule, reschedule, and confirm appointments for exams, procedures, and optical services.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect co-pays, balances, and other payments; issue receipts and maintain cash logs.
• Answer and route incoming calls; take detailed messages and ensure prompt follow-up.
• Maintain confidentiality and HIPAA compliance.
• Assist with scanning, filing, and maintaining patient records.
• Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.
• Maintain a clean, organized reception area.

Skills

Communication

Customer service

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Front Desk Receptionist – Marion Eye CenterLocation: CarbondalePosition Type: Full-Time / On-SitePosition SummaryThe Front Desk Receptionist serves as the first point of contact for patients at Marion Eye Center. This role creates a welcoming, professional, and efficient environment by managing patient check-in and check-out, scheduling appointments, verifying insurance, collecting payments, and supporting the clinical and optical teams with day-to-day administrative tasks.Key ResponsibilitiesGreet patients and visitors courteously and professionally.Check patients in and out, confirm appointments, and update demographic and insurance information in the practice management system.Schedule, reschedule, and confirm patient appointments for exams, procedures, and optical services.Verify insurance eligibility and obtain authorizations as needed.Collect co-pays, balances, and other payments; issue receipts and maintain accurate cash logs.Answer and route incoming phone calls; take detailed messages and ensure prompt follow-up.Maintain confidentiality and compliance with HIPAA and Marion Eye Center policies.Assist with scanning, filing, and maintaining patient records.Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.Maintain a clean, organized, and professional reception area.Perform additional administrative duties as assigned by management.QualificationsHigh school diploma or equivalent required.Previous medical office or front desk experience preferred, ophthalmology or optometry experience a plus.Strong communication and customer service skills.Excellent attention to detail and ability to multitask in a fast-paced environment.Basic computer skills: experience with electronic health record (EHR) systems preferred.Professional appearance and demeanor.Work EnvironmentClinic setting across Southern Illinois locations.Frequent interaction with patients, staff, and physicians.Must be able to sit, stand, and move between exam rooms and the front office as needed.BenefitsCompetitive payHealth, dental, and vision insurancePaid time off and holidays401(k) retirement planEmployee discounts on eyewear and services